Customer Service
Delivery & Shipping
We ship fresh truffles across Europe using temperature-controlled, tracked express couriers to preserve aroma and quality.
Shipping Coverage
We currently deliver to all EU member states plus the UK, Switzerland, and Norway. Enter your address at checkout to confirm availability for your region.
Dispatch Days
To guarantee freshness, truffles are hunted, hand-selected, and dispatched Monday–Wednesday only, arriving within 24–48 hours depending on destination.
Packaging
Every order ships in insulated, temperature-controlled packaging with rice or absorbent paper to manage humidity — the same methods used by professional kitchens.
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight. Orders over €250 ship free within the EU.
Tracking
You'll receive a tracking link by email as soon as your order leaves our facility.